Last updated: 4 August 2026

Flaneur, located at Tt. Vasumweg 58A, 1033 SC Amsterdam, Netherlands, is responsible for processing personal data as described in this Privacy Policy.

1. Privacy commitment

1.1. Flaneur, including our subsidiaries and affiliated entities (collectively referred to as “we”, “us”, or “our”), is committed to protecting your privacy and securing your data. This Privacy Policy explains how we collect, use, disclose, and protect personal data in connection with your use of our website, www.flaneur.eu (the “Website”), and our related services, including our ecommerce operations, customer support, and any other services we offer from time to time.

1.2. By using our Website, creating an account, subscribing to our newsletter, or contacting us, you confirm that you have read this Privacy Policy. This confirmation does not mean that we rely on consent as the legal basis for all processing. Depending on the activity, we may process personal data because it is necessary for the performance of a contract, to comply with legal obligations, for our legitimate interests, or, where required, on the basis of your consent.

2. Personal information we process

2.1. During our operations, Flaneur collects and processes the following categories of personal data to fulfil consumer purchases, provide customer support, and improve our services:

  1. Name and surname: Used for order processing, account management, and communication.
  2. Home address: Used for shipping, billing, returns, and delivery verification.
  3. Email address: Used for order confirmations, shipping updates, customer support, marketing communications where permitted, and account recovery.
  4. Telephone number: Used for customer support, delivery updates, and, in some cases, verification purposes.
  5. Payment information: We do not store full card details ourselves, but we process transaction-related information such as payment method, payment status, and purchase history.
  6. IP address and device data: Collected automatically for session management, security, site functionality, and usage analysis.
  7. Shopping preferences and history: Used to personalize the shopping experience and, where permitted, marketing communications.
  8. Cookies and similar technologies: Used to operate the Website, improve performance, understand usage, and, where applicable, support advertising and analytics.


3. How we collect and use your information

3.1. Information you provide to us
We collect personal data when you register an account, make a purchase, subscribe to our newsletter, contact us, or otherwise interact with our Services.

3.2. Communication data
When you communicate with us, we may collect information that identifies you, including your name, contact details, and the content of your communication.

3.3. Technical information we collect automatically
When you visit, use, or interact with our Services, we may collect technical information including:

  • Log file data: Information automatically transmitted by your browser, such as IP address, browser type and settings, date and time of request, and interactions with the Website.
  • Usage information: Data about your interactions with our Services, such as viewed content, features used, actions taken, time zone, country, access times, user agent, device type, and connection details.
  • Device information: The name of the device you use, its operating system, and browser details, depending on your device settings.

4. Cookies and your choices

4.1. We use cookies and similar technologies to improve Website functionality and enhance your browsing experience. You can manage cookie preferences through your browser settings or through any cookie banner or preference tool we provide.

  • Disabling cookies may affect the accessibility and functionality of the Website. Where required by law, we ask for your consent before placing non-essential cookies.

5. Purposes for processing your data

5.1. We use your personal data for the following purposes:

  • To deliver our products and services.
  • To process your orders, payments, returns, and refunds.
  • To communicate with you about transactions, customer support, and, where permitted, promotions.
  • To personalise your experience on our Website.
  • To conduct internal research and improve our products, services, and Website.
  • To ensure security, prevent fraud, and detect misuse.
  • To comply with legal obligations and respond to lawful requests from authorities.

6. Sharing and disclosure of personal data

6.1. We may share personal data with third parties where necessary for the operation of our business, the performance of our contract with you, compliance with legal obligations, or the protection of our rights, users, and business.

These third parties may include:

  • External service providers for operational functions such as hosting, IT services, analytics, and marketing activities.
  • Logistics and delivery partners for shipment, tracking, and delivery of orders, as described in Article 6.2.
  • Payment service providers and fraud-prevention providers.
  • Professional advisers such as legal, accounting, and auditing firms.
  • Public authorities, regulators, law-enforcement bodies, or courts where required by law.
  • Third parties involved in a merger, acquisition, restructuring, or similar business transaction.

6.2. Delivery partners
To deliver your order, we share the personal data necessary for shipment and delivery with our logistics and delivery partners. Depending on your delivery address and the shipping method selected at checkout, these partners may include DHL, FedEx, DPD, PostNL, Budbee, or other equivalent carriers used for the relevant destination market.

The data shared is limited to what is required for delivery, tracking, and delivery-related communication, and may include your name, delivery address, email address, and telephone number.

The legal basis for this processing is the performance of our contract with you and, where applicable, our legitimate interests in arranging delivery and handling shipment-related issues.

Where a delivery partner acts as an independent controller, it processes your personal data under its own privacy policy and legal obligations. Where a service provider acts as a processor on our behalf, we require appropriate contractual safeguards under applicable data protection law.

For deliveries outside the European Economic Area, your personal data may be transferred to carriers, delivery-related service providers, or customs authorities in the destination country where necessary for delivery, customs clearance, or import processing. Where required, such transfers are based on an appropriate transfer mechanism under GDPR.

7. Your rights

7.1. Subject to applicable law, you have the right to request access to your personal data, rectification, erasure, restriction of processing, data portability, and to object to certain processing activities.

Where we rely on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

You may exercise your rights by contacting us at privacy@flaneur.eu.

8. International data transfers

8.1. We handle transfers of personal data outside the EU/EEA in accordance with applicable data protection law and implement appropriate safeguards where required.

9. Security measures

9.1. We use reasonable physical, technical, and administrative security measures to protect personal data. However, no security system is completely secure or infallible.

10. Changes to this policy

10.1. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The latest version will always be available on the Website, and the effective date will be shown at the top of the page.

11. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Flaneur
Tt. Vasumweg 58A
1033 SC Amsterdam
The Netherlands
Email: privacy@flaneur.eu