FLÂNEUR
HOW CAN WE HELP?
What is your return policy?
Please be informed that exchanges and refunds can be requested within 14 days from the date of receiving the product. Kindly note that the returned item must be sent back within 14 days of the delivery date. To be eligible for a refund, the item must be returned in its original, unused, unaltered, and unwashed condition, including the original tags and packaging.
In the case of international returns resulting from refusal or failure to pay duties and taxes, a restocking fee of €25 will be applicable and deducted from the refund amount.
For items purchased at a discounted price (during a sale period or with a discount code), the refund will be issued in the form of store credit.
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HOW CAN I RETURN MY ORDER AS EU CUSTOMER?
VISIT RETURN CENTERTo apply a return please visit our Returns Center. Pack returning items if possible in original box with associated packaging materials.
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HOW CAN I RETURN MY ORDER AS NON-EU CUSTOMER?
VISIT RETURN CENTERTo apply a return please visit our Returns Center. Pack returning items if possible in original box with associated packaging materials.
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Flaneur
EMAIL US
EMAIL USIf you have any questions or comments, please do not hesitate to email us at support@flaneur.eu
Our team of experts will be happy to assist you and ensure that you have an exceptional experience with our brand. -
Flaneur
WHATSAPP US
WHATSAPP USOur client advisors are available to answer your questions
You can contact our customer service at our number +31 850604225.Service available from 9 AM to 6 PM CET Monday to Friday, Excluding Holidays.
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Flaneur
CONTACT US
Our client advisors are available to answer your questions within 48 hours.
To receive assistance on a wholesale or press related inquiry, please select the relevant topic from the drop-down menu.