2. Intellectual Property 

All content available on the Website, including text, graphics, photographs, images, logos, software, code, design elements, videos, and other materials (“Content”), is owned or licensed by Flâneur and protected by applicable intellectual property laws. You may access Content for personal, non-commercial use only. No Content may be reproduced, copied, modified, distributed, or exploited for commercial or public purposes without our prior written consent. 

3. Acceptable Use 

You agree not to use the Website in any unlawful manner or in a way that disrupts, damages, or impairs its functionality. This includes attempting to access restricted areas, mining or scraping data, introducing malware, or using automated systems without authorization. Flâneur may take technical or legal action in response to any misuse. 

4. Accuracy of Information 

Flâneur strives to ensure that information displayed on the Website is accurate and up to date. However, we do not guarantee that any Content is free from errors, omissions, inaccuracies, or interruptions. We may change, correct, or update Content at any time without notice. We are not responsible for the availability, accuracy, or completeness of the Website or any third-party information. 

5. Limitation of Liability 

Except where prohibited by applicable law, Flâneur shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use or inability to use the Website. This includes, without limitation, damages arising from system failures, inaccuracies, interruptions, or the purchase of products from unauthorized resellers. This limitation does not apply to liability for fraud or negligence resulting in death or personal injury. 

6. Third-Party Links 

The Website may contain links to third-party websites. Flâneur does not endorse or control these websites and is not responsible for their content, privacy practices, or security. Access to third-party websites is at your own risk. 

7. Modifications to These Terms 

Flâneur reserves the right to modify these Terms at any time. The updated version will be posted on the Website with a revised effective date. Continued use of the Website constitutes acceptance of the revised Terms. 

8. FLÂNEUR+ LOYALTY PROGRAM TERMS 

8.1 Overview & Eligibility 

The FLÂNEUR+ loyalty program (“Program”) is operated by Flâneur and is available to individuals aged 16 or older. Participation is free and limited to one account per person. Business users, resellers, and distributors are not eligible. Participation in the Program constitutes acceptance of these terms. 

8.2 Qualifying Purchases 

Only purchases made directly through Flâneur’s official sales channels—the Website (www.flaneur.eu) and the Flâneur boutique in Amsterdam—qualify for earning Flâneur Coins (“FLC”) and for counting toward tier progression. Purchases made at third-party retailers, department stores, resellers, marketplaces, or any external partners, even if the products are authentic Flâneur items, do not qualify. Verification of boutique purchases may require a valid receipt. 

8.3 Earning Flâneur Coins (FLC) 

Members earn FLC, a non-monetary rewards currency, at the rate of 10 FLC per €1 spent, unless otherwise indicated for select items. Additional earning activities may be available within the member’s loyalty account. Eligible historical purchases may be credited when associated with the same email address. Boutique purchases without an email record may be added after submitting a valid receipt. FLC have no monetary value, cannot be redeemed for cash, and may only be used within the Program. 

8.4 Redeeming FLC 

Members may redeem FLC for discounts when shopping online or at the boutique. Redemption values are set by Flâneur and may change at any time. If a purchase made with FLC is returned, the monetary portion will be refunded to the original payment method and the redeemed FLC will be reinstated to the member’s account. 

8.5 Tier Structure 

The Program includes three tiers—Tourist, Explorer and Local—granted based on a member’s net eligible spend within a rolling 12-month period. “Net eligible spend” refers to the total amount spent after deducting refunds, cancellations, chargebacks, and adjustments. Tier benefits apply from the date a member enters a tier and remain active for 12 months, unless adjusted as described below. 

8.6 Tier Downgrades & Adjustments 

If returns or adjustments reduce a member’s net eligible spend below the threshold required for their current tier, Flâneur may immediately downgrade that member to the appropriate tier. For example, if a member qualifies for the Local tier by spending €1,000 and later returns €600, reducing net spend to €400, the member’s tier will be adjusted accordingly. Tier allocations will be allocated and displayed in account 21 days after the qualifying purchase has been made.

8.7 Coins & Account Inactivity 

FLC do not expire. Flâneur may close accounts that remain inactive for 24 months. Members may request reactivation and reinstatement of any valid FLC, unless restricted by law. 

8.8 Flâneur+ Wallet Card 

Members may add a digital Flâneur+ Card to their mobile wallet. The card may support earning FLC, redeeming rewards, viewing tier status, and accessing exclusive benefits. 

8.9 Fraud, Misuse & Termination 

Flâneur may suspend or terminate a loyalty account, revoke FLC, downgrade tier status, or deny benefits if misuse or fraud is suspected. This includes, without limitation, creating duplicate accounts, manipulating FLC earning systems, submitting fraudulent receipts, abusing promotions, or engaging in reseller behaviour. 

8.10 Program Modifications 

Flâneur reserves the right to modify, limit, or terminate any aspect of the Program at any time, including earning rates, redemption values, tier thresholds, rewards, benefits, eligibility rules, and participating channels, with or without notice. Continued participation constitutes acceptance of any modifications.