Payment & Billing

Accepted Payment Methods

At Flaneur, we strive to provide a variety of secure and convenient payment options. Our accepted methods for online and in-store purchases include:

  • iDEAL: Available for customers banking with any major Dutch banks.
  • Credit Cards: We accept Visa, MasterCard, American Express, and UnionPay.
  • PayPal: Secure payment processing for users who prefer to use their PayPal account.
  • Klarna - Flexible Payments: Offering flexible payment options through Klarna, allowing you to shop now and pay later.
  • Coinbase Commerce: For customers who prefer to use cryptocurrencies, we accept payments through Coinbase Commerce.
  • Cashier System: Available in all Flaneur official stores for direct, in-person transactions.

Security

All transactions are secure and encrypted. We employ the latest security technologies to ensure that your payment information is processed confidentially and securely.

Billing Information

During the checkout process, you will be asked to provide your billing information, which must match the information on file with your bank or credit card company. Failure to provide accurate billing information may result in a delay in the completion of your transaction.

Payment Processing

Upon completing your order, your payment method will be charged. You will receive an email confirmation detailing your order and payment status. In the event that your payment cannot be verified, authorized, or processed, we will contact you to provide further information and discuss alternative payment methods.

Currency Conversions

All prices are displayed in the currency of the shopping site, based on your geographic location. Currency conversion charges may apply if your bank or payment provider is based in a different country.

Refunds and Cancellation

Refunds are processed in accordance with our return policy. If a transaction needs to be canceled or refunded, adjustments will be made to the original method of payment and may take several business days to reflect in your account.

Customer Support

For any questions or concerns regarding payment and billing, please contact our customer support team at support@flaneur.eu. We are available to assist you with any issues or inquiries you may have about your payment transactions.