Introduction

Flaneur, located at Tt. Vasumweg 58A, 1033 SC Amsterdam, Netherlands, is responsible for processing personal data as shown in this privacy policy.

Last Updated: 08/08/2024

Article 1. Privacy Commitment

1.1. Flaneur, including our subsidiaries and affiliated entities (collectively referred to as "we", "us", or "our"), is committed to protecting your privacy and securing your data. This Privacy Policy outlines our approach to the personal data we collect about you through your use of our website, www.flaneur.eu (the "Website"), and our services, including but not limited to, our ecommerce platforms, mobile applications, and customer support services (collectively, the "Services").

1.2. Using our Website, registering an account, subscribing to our newsletter, or requesting a demonstration signifies your unequivocal consent to this Privacy Policy and to our collection, use, and processing of your personal information as described.

Article 2. Personal Information We Process

2.1. During our operations, Flaneur collects and processes the following categories of personal data essential for fulfilling consumer purchases, providing customer support, and enhancing user experience:

1. Name and Surname: Essential for order processing, customer account management, and to personalize communication.
2. Home Address: Necessary for shipping, billing, and returns. Used to verify payment methods and to ensure delivery of products purchased through our online store.
3. Personal Email Address: Critical for sending order confirmations, shipping updates, promotional offers, and for recovering account information.
4. Personal Telephone Number: Used for customer support, resolving delivery issues, and, occasionally, for verification purposes.
5. Payment Information: While we do not store credit card details, we process information related to transactions including payment methods and purchase history, which are essential for completing purchases.
6. IP Address and Device Data: Automatically collected for managing website sessions, improving site security, personalizing site content based on geographic location, and analyzing site usage to enhance customer experience.
7. Shopping Preferences and History: Collected to personalize product recommendations and marketing communications that align with customer interests.
8. Cookies and Similar Technologies: Used to enhance website functionality, personalize user experience, and for targeted advertising, all of which are adjustable via the user’s browser settings.

Article 3. How We Collect and Use Your Information

• 3.1. Information you provide to us: We collect personal data when you register an account, make a purchase, or otherwise engage with our Services.
• 3.2. Communication data: In communications with our organization, we may collect data that identifies you, including your name, communication methods, and the content of your communications.
• 3.3. Technical information we automatically collect: When visiting, using, or interacting with our Services, we may collect technical information including:
  • Log file data: This includes data automatically transmitted by your browser when you visit our Website, such as your IP address, browser type and settings, date and time of your request, and your interaction with the Website.
  • Usage information: Automatic collection of data regarding your interactions with our Services, such as viewed or used content, features used, actions taken, time zone, country, dates and times of access, user agent and version, device type, connection specifications, and IP address.
  • Device information: Includes the name of the device you use, its operating system, and the browser, depending on the type of device and its settings.

Article 4. Cookies and Your Choices

4.1. We use cookies to optimize the functionality of our Website and enrich your browsing experience. You can manage your cookie preferences through your browser settings, choosing to accept, reject, or be notified when a cookie is set. Disabling cookies may affect the accessibility and functionality of our Website.

Article 5. Purposes for Processing Your Data

5.1. We use your personal data to:

• Deliver our products and services.
• Communicate with you regarding transactions and promotions.
• Personalize your experience on our Website.
• Conduct internal research to improve or develop our offerings.
• Ensure security and prevent fraud.
• Comply with legal requirements and respond to lawful government requests.

Article 6. Sharing and Disclosure of Personal Data

6.1. Flaneur treats your personal data with the utmost care. We may share your data with third parties in a controlled manner and in accordance with relevant data protection laws for legitimate business purposes. These parties may include:

• External service providers for operational functions such as hosting, IT services, and marketing activities.
• During business transactions like mergers or acquisitions.
• To comply with legal obligations or to protect the rights and safety of Flaneur, our users, and the public.

– Logistics and delivery partners for the shipment and delivery of your order, as further described in Article 6.2.

6.2. Delivery partners.

To deliver your order, we share the personal data necessary for shipment with our logistics and delivery partners. Depending on your delivery address and the shipping method selected at checkout, these partners include: DHL, FedEx, DPD, PostNL, and Budbee. The data shared is limited to what is required for delivery and delivery communication: your name, delivery address, email address, and telephone number (used by the carrier for delivery notifications and tracking updates).

The legal basis for this processing is the performance of our contract with you (Article 6(1)(b) GDPR). Our delivery partners process this data as independent controllers for the purpose of transporting and delivering your parcel, in accordance with their own privacy policies.

For deliveries outside the European Economic Area, your data may be transferred to carriers or carrier entities in the destination country. Such transfers take place only to the extent necessary for the performance of the delivery contract (Article 49(1)(b) GDPR) or on the basis of appropriate safeguards used by the carrier. For deliveries outside the European Union, we may also be required to share your data with customs authorities for import declaration purposes.

Article 7. Your Rights

7.1. Under applicable data protection laws, you have rights over your personal data, including access, correction, restriction of processing, and the right to object to processing. You may exercise these rights by contacting us directly.

Article 8. International Data Transfers

8.1. We handle data transfers outside the EU in accordance with EU data protection standards by implementing appropriate safeguards.

Article 9. Security Measures

9.1. We employ reasonable physical, technical, and administrative security measures to protect your data. However, no security system is infallible.

Article 10. Changes to This Policy

10.1. We may update this Privacy Policy to reflect changes in our practices. The effective date of the current policy is noted at the top of the page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@flaneur.eu

We encourage you to read this policy carefully and contact us with any questions or concerns about our privacy practices or your personal information.